Refund and Returns Policy – Royal Relax Massage Chair

At Royal Relax Massage Chair, customer satisfaction is our top priority. This Refund and Returns Policy explains the terms and conditions for returning products and requesting refunds.

1. Return Eligibility

You may request a return if:

  • The product is defective or damaged upon delivery

  • You received the wrong product

  • The product has manufacturing faults

Returns must be requested within 7 days of receiving the product.

2. Non-Returnable Items

Returns will not be accepted if:

  • The product has been used, damaged, or altered

  • The product shows signs of misuse or improper handling

  • The original packaging, accessories, or manuals are missing

  • The return request is made after 7 days

Customized or special-order items are non-refundable.

3. Return Process

To initiate a return:

  1. Contact our customer support team within 7 days

  2. Provide your order number and proof of purchase

  3. Share clear photos/videos showing the issue

  4. Wait for approval before returning the product

Unauthorized returns will not be accepted.

4. Refund Policy

Once we receive and inspect the returned product:

  • Approved refunds will be processed within 7–14 business days

  • Refunds will be issued via the original payment method

  • Shipping and handling charges are non-refundable (unless our fault)

5. Replacement Policy

If the product is found defective, we may offer:

  • A replacement product, or

  • A partial/full refund, depending on the situation

Replacement processing may take 5–10 business days.

6. Return Shipping

  • If the return is due to our error (wrong/damaged product), we will cover return shipping costs

  • If the return is due to customer preference, shipping costs must be paid by the customer

We recommend using a trackable courier service for returns.

7. Cancellation Policy

Orders may be canceled within 24 hours of placement.
Once shipped, orders cannot be canceled and must follow the return process.

8. Exchange Policy

Exchanges are subject to product availability. Customers must follow the same return process for exchanges.

9. Damage During Transit

Please inspect your product upon delivery. If you notice damage, report it within 24 hours with photos/videos for quick resolution.

10. Policy Updates

Royal Relax Massage Chair reserves the right to update this policy at any time without prior notice. Changes will be effective immediately upon posting.

11. Contact Us

For return or refund requests, please contact: